We have gathered some useful information commonly asked by our customers. If you cannot find what you are looking for, please CONTACT US.
Ordering & Shipping
Where do you ship?
We ship worldwide. Free shipping through 1st class mail with Postnord to all customers (trackable in Scandinavia and select countries). For express delivery, we use UPS (trackable worldwide) with 1-2 days delivery time.
How do I place an order?
When will my order be shipped and how long does it take until I receive it?
We always strive to ship out all orders as soon as possible. The delivery time depends on which shipping method you chose. It also depends on where your order is being sent.
We offer two shipping methods:
- Free shipping through Postnord 1st class mail (trackable in Scandinavia and select countries)
- UPS Express (With tracking) - about 1-2 working days worldwide
How do I select which carrier I would like for my order?
How can I track my order?
Why haven´t I received an order confirmation?
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.
Do not place a new order before going through these two steps below:
- Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
- Step 2: Contact The Fortunate One´s customer support. Send an email with your name to firstname.lastname@example.org so that the support team can check if the order has been registered in the system. You can also use the Contact form to contact the support team.
Why isn´t my tracking number working?
Chances are if your tracking number isn’t working, it has not yet been activated. If your tracking number is not working 24 hours after you receive notice of the tracking number, please contact Customer Service at email@example.com and we can provide you with it.
How do I change or cancel my order? Can I do it after I have received the confirmation e-mail?
Once you have received the shipping confirmation e-mail, we are unable to make any changes. If you notice anything wrong with your order please write to us on firstname.lastname@example.org.
Will the package be delivered to my address?
The package is delivered to the shipping address entered when purchasing the bracelet. However sometimes packages shipped off with UPS are sent to access points. If you choose a UPS shipping method you can keep track of your package by using the tracking number on UPS.
I have not received my order, what should I do?
If the maximum number of working days has not passed yet, we ask for your patience.
Payment & Discounts
What payment methods do you offer?
You can either pay by credit card or debit card. We accept all major cards like VISA, MasterCard and American Express. Stripe banking services manages all of our banking transactions. The Fortunate One AB does not store any credit card numbers.
Where can I provide the promotional code?
When you click “CHECK OUT” in your shopping cart, you will see information about your order in the right column. Enter your code in the “Discount” field and click “Apply”.
Attempting to add a promotional code after purchase will not be honored.
If you are shopping on a mobile platform you have a discount field at the top when you have reached the payment section.
Do I need to pay any additional fees and taxes?
If your country is part of the European Union, there are no additional fees and taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes. The Fortunate One AB is not responsible to inform nor pay taxes or customs in Non-EU countries.
Return & Exchange
What is your Return & Exchange policy?
All returns and exchanges are handled by our customer service department.
- Merchandise may be returned for a full refund or exchange within 30 days of the purchasing date
- All returned products should be unworn, unwashed or otherwise unaltered with original tags and packaging
- Refunds will be issued through the original method of payment
- In the event that you have received a defective or otherwise damaged product, please notify our customer service team immediately to email@example.com
- Refunds and replacements will not be processed until we have received the returned product
- Returned products must be postmarked within 2 weeks of the Return Authorization Form issued by our Customer Service Department
The Fortunate One AB reserves the right to reject returns or exchanges in situations that are reasonably determined to be fraudulent or do not comply with our policies.
What is the cost of return?
Customers are responsible for covering shipping costs on orders they wish to return or exchange. Send an email to firstname.lastname@example.org or use the Contact form and we will assist you with the process of returning or exchanging your product.
How long will it take to process my exchange?
The bracelet does not fit me, what do I do?
If for some reason you’re The Fortunate one bracelet doesn’t fit, not to worry. Fill the Contact form and we will exchange it for the right size. Please send your bracelet back to:
Gårdala gård, 247 47 Flyinge, Sweden.
Add a note with your wishes for the exchange so we know what to do. Let us know if you need a bigger or smaller size so that we can send back the correct size.
We recommend sending it with track & trace. Don’t forget to add your address to the note otherwise we’ll have a hard time sending it back to you.
Can I return an item to The Fortunate One?
You can return an item to The Fortunate One in 30 days after the purchasing day, no questions asked. We will refund your money within 10 days. Please send back the complete package to: The Fortunate One AB, Gårdala Gård, 247 47 Flyinge, Sweden
Add a note with your details and bank information so we can refund the complete amount. We recommend sending it with track & trace.
Please note: Only items that haven’t been worn can be exchanged. Shipment costs for returns are paid by the customer.
Sizes & Care
How do I determine which bracelet size will fit me?
Please go to our sizing page.
Are the bracelets waterproof and scratch resistant?
Like all fine jewelry, we recommend that you avoid water. All jewelry has to be used carefully. We use precious metals which are rather soft metals.
How do I care for my The Fortunate One product?
Leather products should not be submerged in water as this may lead to shrinking and affects the longevity of our product.
Should your leather bracelets need cleaning, avoid oil based cleaners and instead use a cool damp cloth.
Couldn't find what you were looking for?
Please contact us via Contact Form.